How to transfer my existing Virgin Plus mobility service to a new SIM card or eSIM

Transfer service to a new device

If you want to replace a lost, stolen or defective SIM card, or need to transfer your Virgin Plus mobility service to another device, you can do this easily through My Account. If both of your devices are compatible iPhone or Android devices, you can also transfer your service to an eSIM using Apple's or Android's eSIM Quick Transfer.

Use My Account to transfer to a new SIM card or eSIM

If you are transferring to a SIM card, take note of the 20-digit number printed on the new card before you begin.

1. Transfer your service to another device now. You'll be asked to log in to My Account before you can complete the next steps.
2. Follow the on-screen instructions. When prompted, enter your IMEI1 number for a SIM card transfer or IMEI2 number for an eSIM transfer.
3. For eSIM, set up your eSIM as prompted on your device. For a SIM card, insert the new card into your device.

Use eSIM Quick Transfer on iPhone

If both your devices are iPhones running iOS 17.0 or above, you can easily transfer your Virgin Plus mobility service using Apple's eSIM Quick Transfer.

Before you start, turn on Bluetooth on both devices and make sure your new device is connected to Wi-Fi or the mobile network.

1. On your new iPhone, go to Settings > Cellular >Add eSIM.
2. Touch Transfer from nearby iPhone and a verification code will be displayed.
3. On your old iPhone, enter the verification code.
4. Follow the prompts on both devices to confirm the transfer and set up the eSIM.

Use eSIM Quick Transfer on Samsung devices

If both of your devices are Samsung devices running Android 14 and One UI 6.1 or above, you can easily transfer your Virgin Plus mobility service to an eSIM on the newer device using Samsung's eSIM Quick Transfer.

Before you start:

• Turn on Bluetooth on both devices.
• Connect your new device to Wi-Fi (or the mobile network).
• Make sure your old device has password protection set up and has a secure screen lock.

To use Quick Transfer:

1. On the new device, go to Settings > Connections > SIM Manager.
2. Select Add eSIM > Transfer SIM from another device.
3. You'll be prompted to unlock your old device and place it next to the new device.
4. Select Transfer on the old device and enter the verification code displayed on the new device.
5. Select the SIM you want to transfer to on the new device, and confirm that on the old device.
6. Follow the on-screen prompts to complete the transfer process and set up your eSIM.

Use eSIM Quick Transfer on Google Pixel

If both of your devices are Google Pixel 8 series or later, you can easily transfer your Virgin Plus mobility service to an eSIM on the newer device using Android's eSIM Quick Transfer.

Before you start:

1. Turn on Bluetooth on both devices.
2. Connect your new device to Wi-Fi (or the mobile network).
3. Make sure your old device has password protection set up and has a secure screen lock.

To use Quick Transfer:

1. On the newer device, go to Settings > Networks & Internet > SIMs.
2. Select Transfer a SIM from another device.
3. Unlock the older then scan the QR code as seen on the newer device.
4. Select Transfer on the older device and follow the prompts.

Once done, you'll see a screen confirming that your Virgin Plus SIM has been transferred.

Transfer service on the same device

If you received a new SIM card and need to transfer your service to the new card, you can do so easily through My Account. You can also use My Account to convert your physical SIM card to an eSIM or, if you have a compatible iPhone, you can use Apple's eSIM Quick Transfer.

Use My Account to transfer to a new SIM card or eSIM

1. Update your SIM card now. You'll be asked to log in to My Account before you can complete the next steps.
2. Follow the on-screen instructions. When prompted, enter your IMEI1 number for a SIM card transfer or IMEI2 number for an eSIM transfer.
3. For eSIM, set up your eSIM as prompted on your device. For a SIM card, insert the new SIM card into your device.

Use eSIM Quick Transfer on iPhone

Before you start, make sure your iPhone is on iOS 17.0 or above, and is connected to Wi-Fi or the mobile network.

1. On your iPhone, go to Settings > Cellular.
2. Touch the line you want to transfer.
3. Touch Convert to eSIM.
4. Follow the prompts to complete the service transfer and set up your eSIM.
5. Once your Mobility service is active, remove your SIM card from your device.

Use eSIM Quick Transfer on Samsung Galaxy devices

Before you start, make sure your Galaxy device is on Android 14 and One UI 6.1 or above, and is connected to Wi-Fi or the mobile network.

1. On your Samsung device, go to Settings > Connections > SIM manager.
2. Select the SIM card you want to convert to an eSIM.
3. Select Convert to eSIM.
4. Follow the prompts to complete the conversion and set up your eSIM.