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Trade in and trade up

Get up to $700 off a hot new device when you trade in your old one.

How it works:

  • Use our tool below to get a rough estimate for how much your device is worth.
  • In store: trade in your device and use the credit to lower your monthly device payment or purchase accessories. Find a store
  • Online: Once you have purchased a new phone or completed a hardware upgrade online, you can also trade in your old device online. A payment (in the form of a bill credit) will be applied to your Virgin Plus account. Shop for phones or log in to My Account

Heads up: The below tool provides a preliminary estimate for your device. To determine the final trade-in value, visit a Virgin Plus store or submit an online trade-in request.

What you need to do before trading in:

  • Back up your personal info and reset your device.
  • Remove your SIM card and memory card.
  • Charge the battery.

If you're already a Member, check if you're eligible then head to your nearest Virgin Plus store or start an online trade-in.

Got questions? We can help.

  • What is the Virgin Plus Trade-in program?

    The Virgin Plus Trade-in program allows you to save when you trade in your old phone. You will receive a trade-in certificate for an amount equal to the verified value of your device, based on its make, model and condition. A payment (in the form of a bill credit) will be applied to your Virgin Plus account within 2–3 billing cycles.

  • How do I trade in my device?

    You have the option to trade-in your phone in store or online.

    In store: You may trade-in your device at participating Virgin Plus stores.

    Online: You have two options for trading in your device online, if you have completed an activation or hardware upgrade within the last 30 days:

    New activation: Click on the link to the online portal here

    Hardware upgrade: Log in to My Account and click on the Trade-in banner.

    Heads up: it may take 1-2 days for the Trade-in banner to appear in My Account from the time that the new activation or hardware upgrade was completed.

  • When I trade in my old phone, do I need to include the phone charger or accessories?

    No. Only the phone, battery and battery cover are required.

  • Can I trade in more than one phone at a time?

    We can only accept one phone per trade-in.

  • When can I trade in my phone?

    Submit your trade-in request within 30 days of your online activation or upgrade.

  • How long does the trade-in estimate last?

    The trade-in estimate is subject to the final phone evaluation and is valid for 45 days from the date you accept the estimate.

  • What devices are accepted for trade in?

    At this time, you can only trade in smartphones online.

  • Do I need to do anything before sending my phone to you?

    Yes. Before mailing us your old phone, please disable all security features, PINs, swipe and security codes; back up your personal information; remove memory cards; deactivate accounts (i.e. Find My iPhone, Google Activation Lock, Samsung Find My Mobile, Mobile Device Management, etc.); reset your phone; and fully charge the battery.

    Please ensure that you have completed an online trade-in request before shipping your phone to us for the final evaluation, using the prepaid shipping label provided. A copy of the shipping label will also be emailed to you once the online request is submitted.

  • Once I have traded in my phone, is it possible to get it back?

    All trade-ins are final. Once you have mailed your phone, it cannot be returned to you under any circumstances.