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UH OH. SOMETHING UNEXPECTED HAPPENED

We've experienced a system error, and can't proceed. Try refreshing the page and starting over - if that doesn't work, try again later or give us a call anytime between 9am -to 6pm:

Within Canada

1-888-999-2321

Or dial 611 from your Virgin Plus phone

Outside Canada

+1-416-348-1892

This call is free from your Virgin Plus phone

Please check below before we can finish up

Home Internet Number - Please provide your Home Internet Number
Virgin plus number - Please provide the Virgin Plus number you're calling about
Service type - Please select which service you need help with
Product - Please select which product you need help with
Phone number - Please provide a number you want us to call at
Email Address - Please enter Email Address
Callback language preference - Please select callback language preference
Phone number - Please provide a number you want us to call at

HEY! A CALLBACK IS ALREADY SCHEDULED.

We've already got a callback scheduled for {{phoneNumber | tel}} for {{parentDropdown}}, {{childDropdown}} on {{availableSlot.pendingCallback.cbSlot | dateFormatePendingCallback}} between

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OOPS.YOUR TIME SLOT IS NO LONGER AVAILABLE.

As a result, we were unable to book your call. Please re-submit your request. Sorry about that!

YOUR CALLBACK HAS BEEN CANCELLED.

We've cancelled your existing call. Feel free to schedule a new one if you still need assistance

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HOW CAN WE HELP?

Hello {{profileFirstName}}, HOW CAN WE HELP?

If you weren't able to find the answers you need from our support pages, let us call you back in our next available time slot.

All fields marked withan asterisk are required.

* Which service do you need help with?

What's your Home Internet Number?

* What do you need help with?

REQUEST A CALL CURRENTLY NOT OFFERED FOR TECH SUPPORT

Please call us the old fashioned way at 1-888-999-2321 to talk to our technical support agent

Or - you can connect with an eChat agent by clicking on 'Chat now' button - they're working till 12:00 AM ET

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Save yourself a call

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Save yourself a call

You might find these articles and self-serve links useful:

Learn more

WE'RE CURRENTLY CLOSED!

Chat now

WHERE CAN WE REACH YOU?

* Where would you like us to call?

Is your issue related to the number above?

Yes

Please provide the Virgin Plus number you're calling about

According to your profile, you'd prefer a call back in {{callback.preferredlanguage}} (Update your callback language preference Edit).

Update your callback language preference.

Sorry, callback is not available.

Callback is currently not available. But not to worry, we have other options:

Our My Account app makes it easy to pay your bill, manage your account features and keep track of your usage. Plus, it's free to use anywhere in Canada.

Check out our Support section for all kinds of super-helpful articles at your fingertips.

Visit our Community Forum to ask questions and find answers from fellow Members.

OR you can give us a call the old fashioned way and one of our agents will be happy to help:

Within Canada

1-888-999-2321

Or dial 611 from your Virgin Plus phone

Outside Canada

+1-416-348-1892

This call is free from your Virgin Plus phone

Monday ‑ Saturday: 9 am to 9 pm (local time)
Sunday: 10 am to 7 pm (local time)

Sorry, callback is not available.

Within Canada

1-888-999-2321

Or dial 611 from your Virgin Plus phone

Outside Canada

+1-416-348-1892

This call is free from your Virgin Plus phone

Monday ‑ Saturday: 9 am to 9 pm (local time)
Sunday: 10 am to 7 pm (local time)

WE'LL CALL YOU SOON.

An agent will call you in our next available time slot:

required field* Communications about your call

To confirm and communicate any changes to your call time we will:

Send an SMS to {{phoneNumber | tel}}.

Send updates to the email address on your profile{{emailProfileAddress}} Enter an email address

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By selecting Submit, you agree to receive a call and a confirmation message at the mobile number or email address provided.

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we were unable to cancel your call. Please try again.

CALL BOOKED

YOUR CALL HAS BEEN UPDATED

We've updated your callback request. An agent will call you {{availableCBSlotUpdatedValue | dateFormateDayDetails}} between .

If you miss your call, don't sweat it. The agent will try to reach you up to three times. We'll keep you posted using your preferred method of communication.

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