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Upcoming system test: On November 20 2024, there will be a test of the Alert Ready emergency system. You may receive an emergency notification on compatible wireless devices on that day.

Heads up: This test may not be performed in all regions. No action is required on your part. For more information, visit AlertReady.ca.
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HOW TO UPDATE YOUR PERSONAL INFO.


Have a prepaid account? Learn how to manage your prepaid account 24/7.


My Account

  1. Head to virginplus.ca/mypreferences and log in.
  2. Make your changes and Save.

Heads-up! If you get an e-Bill, make sure your email address is up to date.

My Account app

  1. Download and open the My Account app
  2. Hit the menu button in the top-left corner
  3. Hit the My Profile button, then hit My Profile
  4. To make any changes, hit the edit button on the right
  5. Make your changes, then hit Save

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