Managing multiple Virgin Plus Bills with My Account

Looking to manage multiple bills with Virgin Plus, link or remove an existing account with the My Account app or online.

App:

1. Launch the My Account app.
2. Enter your Virgin Plus number or username and password and click Log in.
3. Touch the Profile icon in the upper right corner of the screen.
4. Touch My profile.
5. Touch Link a Bill to My Account.
6. Touch Link a specific account.
   • Touch Link a pending order if you are adding a service that is not yet active. Follow the instruction received via SMS or email.
7. Enter the information as prompted on the screen.
8. Touch Continue.
9. Enter the last name associated with the account.
10. Enter the postal code.
11. Touch Continue.
12. The account is now added to your My Account profile.

Online:

1. Go to virginplus.ca and log into My Account.
2. Click My profile.
3. Click My Virgin Plus Account.
4. Click Link a bill to My Account on the left panel.
5. Enter the information as prompted on the screen.
6. Click Continue.
7. Enter the last name associated with the account.
8. Enter the postal code.
9. Click Continue.
10. The account is now added to your My Account profile.

Remove a Bill from My Account.

App:

1. Launch the My Account app.
2. Enter your Virgin Plus number or username and password and click Log in.
3. Touch the Profile icon in the upper right corner of the screen.
4. Touch My profile.
5. Touch the service you want to remove from your account under Billing information.
6. Touch remove this bill.
7. Follow the prompts to complete the removal of the account from your profile.

Online:

1. Go to virginplus.ca and log into My Account or log into the Virgin Plus My Account app.
2. Click My profile.
3. Click My Virgin Plus Account.
4. Select the service you would like to remove from the My Account profile under the Services section.
5. Click Remove this bill.
6. The account has been removed from your My Account profile.