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Setting up eSIM on Apple devices.
eSIM set up instructions for: Apple
For a newly purchased device
If an eSIM was reserved on your iPhone or iPad when you bought it from us, turn on your device and follow the initial setup prompts to complete setting up your eSIM.
If you are switching to a new Apple device, follow these instructions to transfer your existing Mobility service.
For a new or existing Mobility line on your own device
If you activated an eSIM on a line on a Virgin Plus phone number, simply follow the steps below to set up your service.
If you are bringing your phone number to Virgin Plus from another carrier, transfer your phone number first.
Setting up eSIM via notification sent to your device
After activating your Virgin Plus mobility line on eSIM, you should receive a notification on your device that says your cellular plan is ready to be installed. Tap on the notification and follow the prompts to set up your eSIM. You can also find the notification by going to Settings on your device.
Setting up eSIM via QR code or activation code
If you did not receive the eSIM notification, follow the instructions below to set up your eSIM. Make sure your Apple device is on iOS 13.0 or above and connected to the Internet (Wi-Fi or mobile network):
- Go to Settings > Cellular > Add Cellular Plan > Add eSIM (or Add Cellular Plan)
- Select Use QR Code
- The Camera application will open. Scan the QR code below:
If you are viewing this on your iPhone:
- Copy the SM-DP+ Address: bmc.prod.ondemandconnectivity.com
- Select 'Enter Details Manually',
- Paste it into the "SM-DP+ Address" field. Activation Code field should be left blank.
For more information, watch this YouTube video from Apple: How to set up and use Dual SIM.
eSIM FAQs
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Which Apple devices support eSIM?
- iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, or later (Dual eSIMs supported on iPhone 13 series or later).
- iPad 2019 (7th gen), iPad Pro 11” 2018 (1st gen), iPad Pro 12.9” 2018 (3rd gen), iPad Air 2019 (3rd gen), iPad mini 2019 (5th gen), or later
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If I have an eSIM-only device purchased from outside of Canada, can I use it on the Virgin Plus network?
Yes, you can activate an unlocked eSIM-only device on the Virgin Plus network.
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Do I need Wi-Fi to set up my eSIM?
You will need an Internet connection to set up your eSIM – either Wi-Fi or mobile data.
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Scanning the QR code to set up my eSIM is not working. What do I do?
- Your device needs to be connected to the Internet. Make sure your device is connected to Wi-Fi or mobile data.
- The QR code will not work if your eSIM has been successfully set up. Try to make a phone call; if successful, then your eSIM should have been set up.
- The QR code can only be used if you have already placed an eSIM order with Virgin Plus.
- Make sure your phone is unlocked with your previous carrier.
If the issue continues, try to set up your eSIM manually by entering the activation code; see details in Setting up eSIM on iPhone or iPad above. For more help, Contact us.
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How do I convert or transfer my Virgin Plus Mobility service to an eSIM?
You can switch from a SIM card to an eSIM on your current device, or transfer your service to a new device with an eSIM. Log in to My Account to manage your eSIM or SIM card, or use Apple's eSIM Quick Transfer in your iPhone or iPad settings.
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Does roaming work on an eSIM?
All Virgin Plus Mobility services work the same for a SIM card or an eSIM for voice, data and roaming. Learn more about roaming coverage and rates.
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How do I delete my eSIM?
If you want to return, replace, recycle or dispose of your device, you may want to delete your eSIM after you cancel or transfer your Mobility service to a different device.
Follow the steps below to delete your eSIM from your Apple device:
- Go to Settings.
- Select Cellular or Mobile Data.
- Select the eSIM you want to delete.
- Select Delete eSIM.
- Select Update Contacts to clear the eSIM data from your phone.
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How do I restore a deleted eSIM?
If you accidentally deleted your eSIM, you can recover it by logging in to My Account to manage your eSIM.
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How do I reset my device without deleting my eSIM?
You can choose to keep your eSIM while doing a factory reset on your device. This way, all your device settings will be reset but your eSIM will remain active.
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How do I return a device activated with eSIM?
Before you return a device activated with an eSIM, you need to transfer your Mobility service to a new SIM card or to an eSIM on another device. Learn about transferring your existing Mobility service.
