Setting up eSIM dual SIM on your Android + FAQs

eSIM set up instructions for: Google

eSIM set up instructions for: Samsung

eSIM set up instructions for: Motorola/Other

For a newly purchased device

If an eSIM was reserved on your device when you bought it from us, turn on your device and follow the initial setup prompts to complete setting up your eSIM.

If you are switching to a new Android device, follow these instructions to transfer your existing Mobility service.

For a new or existing Mobility line on your own device

If you activated an eSIM on a Virgin Plus phone number or tablet, simply follow the steps below to set up your service.

If you are bringing your phone number to Virgin Plus from another carrier, transfer your phone number first.

Setting up eSIM in the My Account app

If you use the My Account app to activate a Mobility line on eSIM, you'll be prompted to set up your eSIM in the app after placing your order.

If you haven't completed your eSIM setup, log in to the app and select Set up eSIM. The steps below won't apply.

Setting up eSIM via notification sent to your device

After activating your Virgin Plus mobility line on eSIM, you should receive a notification on your device that says your cellular plan is ready to be installed. Tap on the notification and follow the prompts to set up your eSIM. You can also find the notification by going to Settings on your device.

Setting up eSIM via QR code or activation code

If you did not receive the eSIM notification, follow the instructions below to set up your eSIM.

Google Pixel
Make sure your Google Pixel phone is operating on Android 10 or higher and connected to Wi-Fi (or the mobile network).

1. Go to Settings > Network & Internet
2. Select SIMs
3. Select Download a SIM instead
4. Select Next.and follow the steps.
5. Select Activate
6. If prompted to confirm your network, select Virgin Plus. If Virgin Plus is not listed, select Use a different network and scan the following QR code:

Alternatively, you can enter the details manually:

1. Select Need Help at bottom of the screen. If prompted to confirm your network, select Virgin Plus.
2. Select Enter it manually.
3. Enter or paste the code below: bmc.prod.ondemandconnectivity.com

Samsung
To set up your eSIM, your Samsung device must be operating on Android 12.0 or higher and must be connected to Wi-Fi or the mobile network

1. Open Settings > Connections > SIM Manager
2. Select Add eSIM > Scan Carrier QR Code
3. The Camera will open. Scan the following QR code and follow the prompts

Alternatively, you can enter the details manually if needed:

1. Select Enter Activation Code
2. In the Activation Code field, paste or type:
   bmc.prod.ondemandconnectivity.com
3. Follow the prompts

Motorola
You must have an eSIM-capable Motorola device and have reserved an eSIM on a mobility line to continue set up your eSIM. Make sure your device is connected to Wi-Fi or the mobile network.

1. Open Settings > Network & Internet
2. Select Mobile Network
3. Select Set up an eSIM
4. Follow the prompts to set up your eSIM. Make sure to toggle on your Virgin Plus eSIM profile when prompted.

In some cases, you may be prompted to scan a QR code instead. Scan the QR code below and follow the instructions to complete.

Alternatively, you can enter the details manually if needed:

1. Select Enter Activation Code
2. In the Activation Code field, paste or type:
   bmc.prod.ondemandconnectivity.com
3. Follow the prompts to complete your eSIM setup.