How to ship lithium batteries.

All Virgin Plus devices (phones, tablets, etc.) use lithium batteries. Depending on the device, you may or may not be able to remove a lithium battery.

In Canada, shipping lithium batteries is subject to Transport Canada's Transportation of Dangerous Goods (TDG) Act. This means that if you need to return a mobile device and/or lithium battery, you'll need to take certain precautions (especially if the battery is damaged).

When you ship lithium batteries, including batteries contained in or packed with devices and equipment, you must meet shipping requirements and declare the package's contents to postal carriers, couriers or transport companies.

Before you ship a lithium battery, you'll need to check if it has been damaged by visually inspecting it using the criteria below:

• Broken (e.g., damaged or heavily deformed outer casing; melted wires)
• Crack or rupture of the plastic
• Leaking or venting (emits abnormal gas smell)
• Any discoloration
• Swelling (bulge or bump)
• Unusual overheating (more than lukewarm even in off mode)
• Recalled battery
• Battery is inaccessible (damage to the electronic unit)

Damaged Battery

If you have a damaged battery without a device:

• Please recycle the damaged battery locally at a waste management site. Do not return the damaged battery to Virgin Plus.

If you have a damaged battery with a device:

• If you're returning damaged battery with a device give us a shout at 1-888-999-2321 and we'll send you a damaged battery shipping kit.
• When you receive your shipping kit, just follow the included instructions.
• Attach the included prepaid Purolator return waybill to the shipping box.
• Fill out the included Shipping Document (Bill of Lading) form. Heads Up! Your shipment won't be accepted by the courier if the declaration form isn’t done.

More info on shipping a damaged battery with a device (PDF)