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Travelling with your device.

Connecting to a network

When you turn on your device, it will automatically connect to the strongest available network.

Connectivity troubleshooting tips:

  • Restart your device: Turn off your device, wait five minutes, turn it back on, and wait another five minutes. This can often resolve temporary connectivity problems.
  • Toggle airplane mode: Turn airplane mode on and off. This can force your device to reconnect to the network.
  • Disable data saving features: Disable "Low Data Mode" on iOS devices or "Data Saver" on Android devices. While these features are helpful for conserving data, they can sometimes interfere with connectivity.
  • Check the network selection setting: To ensure the best possible network connection, especially when travelling to a new destination, set your device's network selection setting to "Automatic." This allows your device to automatically connect to the strongest available network and avoids connection issues. If you want to change the network you're using, use manual network selection. For instructions on how to change the network, consult the user guide for your device or the tutorials in our mobile device support section – just select your device from the drop-down menu.

Roaming information:

When travelling outside of Canada, you'll receive a welcome message from Bell with the standard roaming rates for your destination. You'll also receive a warning message if your data roaming usage reaches a certain volume.

Using data on your device

  • If you’d like to use the data on your device when travelling outside Canada, you’ll need to select Roam Sweet Roam or a Data Travel Pass. Remember that apps like Facebook, Twitter, Messaging Apps and email use data when you’re not connected to WiFi.
  • If you don't plan to use data, disable data services on your phone. For instructions, head to Get To Know Your Phone or Tablet.

Making a call

To make an international call while abroad, you need to add a "+" symbol in front of the number you’re dialling. To get the "+" symbol on your mobile phone, hold the "0" key for a few seconds until "+" appears on the screen.

Phoning emergency services

To reach emergency services while roaming in an International destination, dial 1-1-2.

You can contact virgin plus while travelling abroad using the following numbers:

  • From a Virgin Plus phone: + 1  416 348-1892
  • From a landline phone in the U.S.: 1 888 999-2321

We recommended users who are traveling to add a PIN (personalized identification number) to their account; this will allow for a faster validation process should you need to contact us while roaming. Setup PIN.

My Virgin Plus phone was stolen/lost while travelling:

If your phone or SIM card is lost or stolen while you're travelling, report it immediately by calling one of the numbers above to avoid being held responsible for fraudulent charges.