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SUSPENDING YOUR SERVICES DUE TO LOST/STOLEN DEVICE THROUGH MY ACCOUNT.

Postpaid Plan

To suspend your services due to a lost/stolen device complete the following steps through My Account:

  1. Try locating your device using Find my iPhone or Find my Android
  2. Access the suspension flow through this link which will direct you to log into My Account.
  3. Suspend your services by selecting Continue.
  4. Review the request and select Submit.
  5. If you find your device/would like to restore your services follow the restore flow through My Account.