Get 2,000 Scene+™ points when you buy a Virgin Plus SIM card at Sobeys or FreshCo.

Got questions? We can help.

• I have added money to my account to cover 2 or more months of my plan. When will I get my Scene+™ points?

  You will receive a text message with a promo code and instructions on how to get your 2,000 Scene+™ points within a few days of your second Top-Up.

• I lost the text message that contains my promo code. What can I do to get it?

  If you have received your text message containing your code but have lost or deleted the text message, please contact us and a representative will help you.

• I received the text message with the promo code to get my points. Does the code expire?

  The expiry date for your code will be communicated in your SMS. Get your Scene+™ points online or in the Scene+™ app before the code expires.

• I made my initial payment but I forgot to top-up my account and never received promo code. What can I do to get it?

  As long as you complete your second Top-Up to cover the total monthly charges for a second month (before your account is deactivated) you will be eligible to receive the 2,000 Scene+™ points.

• I topped up successfully but didn’t receive my promo code.

  If you did not receive your code to receive your 2,000 Scene+™ points and require further assistance, please contact us and a representative will help you.

• I am having trouble with the Scene+™ website or app. Who do I contact for support?

  For any questions related to Scene+™ website or app, please call their customer service number at 1-866-586-2805, or visit their FAQ page.