One-time charges.

Device handling charge

A one-time device handling charge ($40) will be applied to your next bill to cover fulfillment costs associated with your device order.

Not applicable to smartwatches. Additional one-time fees are subject to change over time.

$40

Bill reprint fee

Members can access up to 18 months of past bills for free online.
Contact us if you'd like a past bill letter mailed to you.
The $20 cost/bill will be added to your next monthly bill.

$20/bill

Number Change

You can change your mobile phone number - for example, if you move or if you’d like a special number similar to your home number.

The only way to change your mobile number is over the phone or through a Virgin Plus location.

If you want to keep a phone number you have with another wireless carrier, you'll need to contact us or visit a Virgin Plus store and they can transfer the number for you. Check out what you need to know before transferring.

$50

Transfer of Responsibility

You can transfer your mobile phone, phone number and Membership Agreement to another Member who will continue to use our services in accordance with our terms and conditions and accept legal responsibility for paying the bills. Learn more

$50

Resume from Cancel

$50

Restoral Of Service From Suspension Due to Non-Payment

$50

myBuddies Number Change

Your Buddy List covers all numbers within your local calling area. If you’ve got National Buddies or your plan includes Canadian Long Distance, then your Buddy List can also cover numbers from across Canada.

You can change your Buddy List once a month for free! Learn how to change your Buddy numbers.

$5

Sign up for e-bill and go paperless

Detailed Account Activity for each phone number under your account

$2/mo

Transfer to prepaid

$40

Top up prepaid

$1

Non-Sufficient funds*

$30

Temporary Suspensions

$30/mo.
(prorated for any partial month)

Modem Non-Return Charge Vincent

$75

Modem Non-Return Charge Valerie

$75

Modem Non-Return Charge Steve

$0