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Choose your modem:

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How to return your modem and power supply

Give your modem a goodbye hug and put it and its power supply in a box for safe travel.

Got a letter from us? 

  1. There would have been either a Purolator waybill or Canada Post waybill attached to the bottom of the letter.
  2. Follow the instructions on the letter and keep it for your records. It contains the Tracking number you’ll need as proof of shipping.

Didn't get a return letter or email, or misplaced yours?

Return your Virgin Plus modem for free using our self-serve portal

  1. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us.
  2. Visit the Virgin Plus modem return portal to request a prepaid waybill. Have your Internet account number handy, which you can find on your bill or in My Account.
  3. You’ll receive a confirmation email containing a scannable QR code, which is your prepaid shipping label.
  4. Simply follow the instructions in the email to complete your return.

Please return Virgin Plus mobile phones separately. Don’t include your phone in the same package as your modem.