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Choose your modem:

Steve

Valérie

How to return your modem and power supply

Give Steve a goodbye hug and put him and his power supply in a box for safe travel. Psst! He loves bubble wrap so feel free to dress him in it.

Got a letter from us? 

  1. There would have been either a Purolator waybill or Canada Post waybill attached to the bottom of the letter.
  2. Follow the instructions on the letter and keep it for your records. It contains the Postal Tracking number you’ll need as proof of shipping.

Didn't get a letter or misplaced yours?

Return Steve for free with Canada Post

  1. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us.
  2. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us.
  3. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. The clerk will print the return label and process your return.
  4. Please keep track of the return tracking number when returning shipment.

How to return Valérie and her power supply

Give Valérie a goodbye hug and put her and her power supply in a box for safe travel. Psst! She loves bubble wrap so feel free to dress her in it.

Got a letter from us? 

  1. There would have been either a Purolator waybill or Canada Post waybill attached to the bottom of the letter.
  2. Follow the instructions on the letter and keep it for your records. It contains the Postal Tracking number you’ll need as proof of shipping.

Didn't get a letter or misplaced yours?

Return Valérie for free with Canada Post

  1. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us.
  2. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. The clerk will print the return label and process your return.
  3. Please keep track of the return tracking number when returning shipment.

How to return Vincent and power supply

Give Vincent a goodbye hug and put him and his power supply in a box for safe travel. Psst! He loves bubble wrap so feel free to dress him in it.

Got a letter from us? 

  1. There would have been either a Purolator waybill or Canada Post waybill attached to the bottom of the letter.
  2. Follow the instructions on the letter and keep it for your records. It contains the Postal Tracking number you’ll need as proof of shipping.

Didn't get a letter or misplaced yours?

Return Vincent for free with Canada Post

  1. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us.
  2. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. The clerk will print the return label and process your return.
  3. Please keep track of the return tracking number when returning shipment.